Customer Service Supervisor (Manufacturing, Japanese MNC) @ Jurong East

HR Focus

Customer Service Supervisor (Manufacturing, Japanese MNC) @ Jurong East

HR Focus

Job Nature: Permanent

Position Level: Experienced

Job Category: Supply Chain, Clerical/Admin, Account Management, Corporate Sales

Qualification: Bachelor's / Honours

Salary: Login to view

Company:  Japanese MNC

Working Week:  5 Days

  • Assist Customer Service Manager on daily operation issue.
  • Effective day to day customer service operation
  • Support customers pre and post shipment requirements
  • Handle customer complaints and request. Provide / propose solutions for delivery escalations and / or customer critical issue.
  • Understand customer requirement before set up of new customer before handling to operation staff.
  • Responsible for supervising a team of CS staff on daily activities
  • Communicate and coordinate with various department and groups that are involved in customer support and processing
  • Prepare for reports as required by the management
  • Provide customer support for regional office (e.g Malaysia / Thailand / Philippines)


  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Logistic/Transportation or equivalent.
  • At least 5 year(s) of working experience in the related field is required for this position.
  • Good working history, positive working attitude
  • Good communication and leadership skills
  • Proficient in MS Office and experience in SAP or similar order management system.
  • Knowledge and understand of transportation modes (air and ocean)
  • Japanese speaking / writing would be an advantage but not necessary
  • Able to supervise, motivate and lead a team
  • Able to handle customers’ complain and conflict by providing suitable solution in professional manner
  • Identify and assist in the continuous improvement of the department of the current operation and process to meet customer expectation.
  • Applicants must be willing to work in Jurong East.

To Apply

Please click 'Apply Now' and attach updated detail resume in MS WORD Format (.doc file) with the following information:

• Current and Expected salary
• Reasons for leaving
• Date of availability

(We regret only shortlisted candidates will be notified.)

Company Overview

Today's Talent. Tomorrow's Success.
Our Success. Our FOCUS Approach 
HR Focus is a dynamic boutique recruitment agency. We have a team of committed and passionate recruiters who have varied background and working experience come together with one vision -- working alongside with our potential customers of diverse industries, to understand their culture and need, to fully facilitate staff search expertise to effectively match the right candidate to fit in the skill set.
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