Customer Success Manager

Snaphunt Pte Ltd

Customer Success Manager

Snaphunt Pte Ltd


Job Nature: Permanent

Position Level: Experienced

Job Category: Sales Support/Coordination, Account Management

Qualification: Bachelor's / Honours

Salary: Login to view


  • Be a part of an innovative and creative work culture
  • Competitive remuneration package
  • Play a key role in driving business growth and profitability

 

Our client develops consultative AI solutions for commercial applications across various industries, allowing businesses to track interaction and capture behavioural data in real-time on their platform. The company has worked with global players and won several awards for their innovation.

 

The Job

You will be responsible for :

  • Developing and managing client portfolio, ensuring client usage satisfaction and expanding utilisation
  • Driving business growth and profitability by maximising value.
  • Analysing customer data to improve customer experience.
  • Holding product demonstrations for customers.
  • Improving onboarding processes and mediating between client’s expectation and product gap.
  • Evaluating and improving tutorials and other communication infrastructure.
  • Handling and resolving customer requests and complaints.
  • Minimising customer dropout rate.
  • Providing valuable feedback from customers to improve product design and product development.

The Profile

  • You have a Degree in Communications or Marketing with at least 2 years experience in a Customer Success or related role.
  • You have strong knowledge of customer success processes and experience in document creation
  • You are highly organised and able to multi-task.
  • You are self-driven with a proactive nature.
  • You possess excellent communication and interpersonal skills.
  • You demonstrate leadership qualities and have a passion for service
  • You have high computer literacy and ability to learn new software.
  • You are a patient and active listener.

Ref: 96966091

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