Admin Coordinator (Student Admissions) - 6 months contract

Study Group

Admin Coordinator (Student Admissions) - 6 months contract

Study Group

Job Nature: Permanent, Contract

Position Level: Entry Level

Job Category: Customer Service, Clerical/Admin

Qualification: Bachelor's / Honours

Salary: Login to view

Based in the Global Access Hub (shared service centre) in Singapore, this role supports the Admissions process for Study Group’s UK, Australia/New Zealand (ANZ) or North America (NA) university partners. Triage & Booking is responsible for registration of all applications, document verification and, where necessary, also e-mail communication to universities and sales agents.

Job Description :

  • Prioritise work appropriately to ensure the most important items are worked on first 
  • Monitoring work queues to ensure that work does not pile up and SLAs are met. 
  • Produce high quality and accurate work – accurately entering data and correctly assessing student applications against entry requirements 
  • Work needs to be accomplished quickly and in alignment with Service Level Agreements (SLAs) as well as at the right quality. 
  • Correspond with agents, sales staff and education heads in a highly professional manner. 
  • Escalate any issues quickly to the Team Lead 
  • Identify opportunities to continually enhance the Admissions processes and improve working practices

Experience Required :  

  • Previous experience working in a shared service centre/contact centre or productivity environment is advantageous 
  • Experience at managing a high volume workload to tight SLA’s 
  • Experience within Education sector is advantageous but not essential 

Company Overview

Study Group is a global leader in preparing students for international academic success and rewarding careers through a transformational learning experience. We teach customised programmes across higher, language and online education starting from High School to life-long learning. Study Group operates our own colleges and also partners with leading universities across the UK, Europe, North America and Australasia. Every year our global recruitment teams enrol over 63,000 students from 170 countries. University partners trust us to increase their international footprint, access student diversity and provide assured progression, so they can continue to focus on academic excellence.
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