Pre-sales Customer Service Executive

Bitmain Technologies Pte Ltd

Pre-sales Customer Service Executive

Bitmain Technologies Pte Ltd

Position Level: Entry Level, Experienced

Qualification: Bachelor's / Honours

Job Nature: Permanent

Job Requirements

  • Communicate with customers via email or live chat tool, introduce products, answer customer consultations;
  • Actively contact customers for the unpaid orders, collect customer demand, fulfil the order, improve customer service experience;
  • Answer customers’ enquiries about order status and shipping issues;
  • Cooperate with logistics department to help customer to finish the custom clearance and receive their parcels;
  • Deal with customers’ complaints timely and improve customer’s satisfaction;
  • Participate in pricing strategy adjustment, product launching, and other operational issues and put forward constructive suggestions;
  • Summarize the product sales performance and report to the supervisor;
  • Manage and maintain Bitmain talk;
  • Assist superior with the daily operation;

Additional Responsibilities for Senior position:

  • Regularly communicate with large customers, keep the proactive relationship with present customer and solute the questions from customers efficiently;
  • Bring necessary feedbacks to related departments according to the need of customers in order to improve internal system and processes;
  • Keep a close eye on market trend and needs, and aggressively explore and develop potential new customers, in order to complete sales order;
  • Accurately understand and satisfy the customer requirement and develop targeted marketing

Job Requirements:

  • Bachelor’s degree or Diploma from a known university and institution in any area of study;
  • Advanced computer skills in MS Word, Excel, PowerPoint, Photoshop;
  • Good social and communication skills, able to cooperate effective across teams;
  • Service and detail oriented;
  • A team player, flexible, multi-tasker and work well in a team to achieve common goals;
  • Willing to work with high pressure and stress;

Additional Requirements for Senior position:

  • Experience in international customer service, an e-commerce environment will be added advantage;
  • Experience working with Zendesk;
  • Knowledge of logistic operation such as transportation and warehouse management;
  • Experienced working with financial or ERP system;

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