Restaurant Supervisor

Refinery Concepts

Restaurant Supervisor

Refinery Concepts


Position Level: Entry Level, Experienced

Qualification:

Job Nature: Permanent


Responsibility:
  • Responsible for the efficient running and daily operations of the outlet(s)/brand(s) under his/her purview.
  • Implement recommendations and action plans in audit reports.
  • Oversee all incident reports and ensure the recommendations and action plans are followed through promptly.
  • Achieve revenue targets and profitability for Brand(s)/Outlet(s) under his/her purview by implementing plans to improve revenue, taking expenses into consideration.
  • Strengthen customer service through the use of continuous improvement techniques and processes.
  • Monitor system and process to ensure that resources are used effectively; this includes minimizing wastages.
  • Ensure systems are in place to maintain the required standards of professionalism, cleanliness and service delivery.
  • Ensure total guest satisfaction.
  • Ensure all guest issues are addressed immediately and resolved in a manner which exceeds the customer’s expectation.
  • Ensure all service and hospitality quality standards are adhered to on all occasions by yourself and the teams that you supervise.
  • Ensure all new team members are inducted, mentored and trained thoroughly alongside the Restaurant Manager and Assistant Restaurant Manager and Bar Manager.
  • Ensure excellent communication exists within the restaurant.

Requirements:
  • Preferably a Diploma or its equivalent
  • At least 5 years’ of operations experience in managing restaurants in the Food & Beverage Industry
  • At least 2 years’ of supervisory / managerial experience, with proven ability to motivate and train team to achieve targets and goals
  • Able to work 6 days a week on rotating shift including weekends and public holidays
  • Strong business and financial acumen to drive revenue results
  • Excellent communication skills
  • A team player with good leadership skills

Company Overview

Refinery Concepts is the lifestyle arm of Far East Organization that conceives, curates and manages dining concepts that inspire better living. Since inception, Refinery Concepts has successfully managed a spectrum of intimate cafés, casual to fine dining establishments, bars and bespoke catering. Each concept whilst serving different needs in our culinary landscape, are bound by a core vision to inspire better lives for our associates, partners and customers. Learn More

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