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VP-Service Support Lead job in Downtown Core at SnapHunt Pte Ltd

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VP-Service Support Lead at SnapHunt Pte Ltd

VP-Service Support Lead

SnapHunt Pte Ltd Downtown Core Permanent
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  • Excellent career development opportunities
  • Leadership Role
  • Opportunity to make a positive impact

Our Client is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America.

The Job

  • Leading a service delivery team to provide technical support to internal customers
  • Identify customer needs and oversees the services delivery are within agreed Service level
  • Maintain good relationship with various stakeholders/customer 
  • Assessing customer feedback and ability to work on establishing/improving/refining the services creatively
  • Managed finances and budget for the support cost 
  • Manage customer complains and ensure issue are resolved promptly
  • Build partnership with various team leader to develop solution to any issues that arises

The Profile

  • Bachelor’s degree in Information Technology/ Engineering/ Business or equivalent 
  • 10 years’ experience in leading a team in delivering support service to large organization 
  • Ability to work after hours and standby 24x7 after office hours for escalation
  • With relevant information Technology experience is an advantage
  • Excellent leadership and customer service skills 
  • Strong negotiation skill and experience in vendor management 
  • Strong written and communication skills to effectively communicate with stakeholders and customer
  • Good analytical skills to interpret information and detail oriented to find solutions to business problem 

Ref: J3KN52AE7S

Recommended Skills

  • Business Requirements
  • It
  • Technical Support
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Job ID: J3KN52AE7S

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