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Order Fulfilment / sales Support coordinator ($2K to $2.8K) job in Central Area at Recruit Express Pte Ltd

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Order Fulfilment / sales Support coordinator ($2K to $2.8K) at Recruit Express Pte Ltd

Order Fulfilment / sales Support coordinator ($2K to $2.8K)

Recruit Express Pte Ltd Central Area Permanent
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Reporting to the Service Support Manager, you are responsible for the day-to-day support to the service operations activities for Singapore. 
Key Responsibilities:
  • Work closely with internal partners (field engineers, technical support, service sales, etc.) and external customers (direct end users and channel partners) to build rapport and to have a thorough understanding of needs, expectations and requirements in order to deliver on business objectives and help our customers achieve their goals and meet our service level agreements.
  • Respond effectively and efficiently to customer inquiries and to promptly provide status updates where applicable and to handle and process escalations where necessary
  • Ensure compliance to company policies and procedures (References SOPs, WINs, and approval processes) and to maintain a good record of documentation for the purpose of audits
  • Answer inbound inquiries about product information, quotation, order status and complaints etc. in courteous manner to meet KPI
  • Manage service tickets in association with customer inquiry / repair requests
  • Keep efficient communication with relevant departments to ensure a total smooth order-to-cash flow and support sales/service team to achieve business target.
  • Take customer satisfaction as high priority, handle customer requests, inquiries and complaints in a proper and timely manner.
  • Addressing and solving challenges as and where necessary with the relevant stakeholders.
  • Learning and adhering to the local and corporate’s compliance requirement when executing the business processes.
  • Continue in driving self-improvement to deliver good quality of service to both internal and external customers.

  • Minimum GCE ‘O’ Level with 1 to 2 years of experience in order-processing or customer service or sales support experience 
  • Diploma candidates without any working experience are welcome to apply - training provided 
Salary range: $2K to $2.8K 
Interested candidates, please forward your resume to [ Email address blocked ]  
Consultant: Huang Jingsheng Kevyn (R1333338) 
Recruit Express Pte Ltd (99C4599) 

Recommended Skills

  • Auditing
  • Business Planning
  • Business Processes
  • Customer Satisfaction
  • Customer Service
  • Product Information Management

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