IT Service Centre Call Agents (5 Openings)

THATZ International Pte Ltd

Closing Date Closing Date: 16th July 2017

THATZ International Pte Ltd


Established since 1998, Thatz International is a “Best-of-breed” Managed Services Outsourcing and Consulting company.
As one of the preferred Infocomm Technology (‘ICT’) service provider in Singapore we are very excited with our tremendous business growth opportunities. We pride ourselves on delivering practical and integrated ICT solutions, as well as, world-class services to International Multi-national companies (MNCs) and medium to large local enterprises.
A BizSafe3 and TAFEP pledge company, Thatz International has been recognized through various achievements such as Singapore SME1000 since Year 2013 and Total Defence Award (Year 2012, 2013, 2015 and 2016). The Founder has also been recognized with the inaugural Teochew Entrepreneur Award 2016.
Join Thatz to maximize your true potential to the fullest and excel in your CAREER!
We Identify Talents and Groom Next-Generation Leaders.

IT Service Centre Call Agents (5 Openings)

Job Duties:

  1. As part of a team to provide a single point of contact to end-users, you shall provide the first call resolution through telephone, or e-mails and consistently logging all ICT related issues into the call management system.
  2. For unresolved issues or matters, you shall escalate them to the next level of support.
  3. You shall follow up on the progress of all outstanding issues until closure.
  4. Assist in ICT projects and other administrative tasks.

 

Job Requirements:

  1. Preferably with six months of ICT Helpdesk working experience. Those with at least 1-2 years of relevant experience will be considered for a senior position.
  2. We provide hands-on training and buddy guidance for all new hires.
  3. Patient and a friendly person with a strong interest in providing Customer Service.
  4. A strong team player.
  5. Willing to perform 12-hour Shift Work.

 

Benefits

Compensation Package:

  1. Basic Salary
  2. H&S Insurance Coverage
  3. Annual Leave and Medical Benefits

 

Others:

  1. Performance incentive
  2. Subsidized Trainings and Certifications (such as ITIL Foundation)
  3. Annual Increment based on performance
  4. Mobile Allowance
  5. Career path
  6. Company events and annual awards

 

 


As an advocate for fair employment, we strive to do our best to render objective and merit based considerations for all applications, and we shall communicate with you personally when short-listed. For those who are not short-listed, your profile will be kept for other opportunities where suitable.

 

Best wishes to your job search!

 

Feel free to recommend this position to your friend(s) or relative(s) who may meet our needs and be rewarded.

 

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