CPF ABOUT US   CPF APPLY NOW

 

 

Join Us For a Meaningful Career

 

Every CPF Ambassador plays a vital role in helping Singaporeans save for a secure retirement. So long as you have the passion and commitment to serve the public, you will find your niche in our big family, in one of the following fields:

Enforcement


Enforcement

 

"There is great satisfaction when we manage to recover the employee's CPF contributions, particularly when we can help more vulnerable groups like the low-wage workers."

 

Khoo Lee Shan
Senior Investigation Officer (Recovery)
 

Management of CPF Schemes

CPF Schemes

 

"I took up the Education Reimbursement Scheme to complete my part-time degree and was subsequently sponsored for a graduate diploma in Leading and Sustaining Change Management under the Training Sponsorship Scheme. I was also exposed to different portfolios to take on more challenging roles and to develop my potential."

 

Joanne Tan Hwee Guek
Assistant Director
(Member Accounts Services)
 

Customer Service


Customer Service

 

"Our Parent-Care Leave gives me time to accompany my parents for their medical appointments."

 

Haryati Bte Zainal Abidin
Assistant Head
(Service Centre & E-service)
 

Information Technology

Information Technology

 

"Unlike the other organisations I've worked for, CPF Board has a unique culture where our Core Management communicates and interacts with staff frequently and efficiently. There is no lack of open avenues to facilitate such communication within the Board."

 

Sameer Javad
Senior IT Consultant
(Member Application Systems 1)

Career Opportunities


Senior Manager / Manager / Assistant Manager (Call Centre) – (Contract)

Dept: Customer Contact Centre (CCC)

Position: Senior Manager / Manager / Assistant Manager (Call Centre) – (Contract)

Job Responsibilities

·         Support the daily operations including the manpower scheduling at the call centre

·         Coach and supervise a team of Customer Service Executives (CSEs) to meet the key performance indicators. This includes updating the operation manual, briefing and training the CSEs on the operating procedures for compliance, and engaging the CSEs to motivate them to do their best

·         Manage escalated cases and investigate service incidents from customers with the objective to resolve the incidents amicably

·         Conduct regular call audits to maintain the call quality of CSEs

·         Conduct regular reviews on the processes and system including service recovery / contingency procedures, and devise new initiatives to streamlines processes to improve productivity

·         Assist in the preparation of operating budget and other admin matters

·         Collaborate with team members, backend departments and external organisations for successful project implementation

Required Attributes

·         Good tertiary education, preferably with relevant working experience in the customer service, administrative and operational domains. Knowledge of call centre operations is an added advantage

·         Strong verbal and written communication skills

·         Good listening skill

·         Meticulous

·         Resourceful, with good people management and organisational skills

·         Able to work independently and yet as an effective team player

TRUST. Everything We Stand For.